Hotel Rates and Facilities Do room rates displayed at Gonla.com include tax and service? Does Gonla apply reservation fee? How can I request extra bed or baby cot and how much they will cost? More Reservation and Cancelation How will I get confirmation on my reservation? I did not receive the confirmation email and hotel voucher. Please advise. I forgot to bring hotel voucher for check in. What should I do? More Credit Card What will you do with my credit card details? How do you safeguard my credit card details? How do you refund my money if I cancel my reservation? More Paypal Will I get to pay some fee when paying reservation at GONLA with PayPal? More Online Banking Which online banking I can use to proceed with my reservation? More
Flights Booking Which personal data are needed when a passenger book a flight through Gonla? Is there an age limit for infant and child passengers? Is there any special rules if I travel with infant ? More Ticketing What is an electronic ticket or e-ticket How can I receive my e-ticket ? Is there any penalty if I forgot bringing my e- ticket or lost it ? More Payment What payment methods are provided by a GONLA.com ? I would like to pay for my ticket using two different credit cards. Can I do that? Why do I get service charge? More Cancel and Refund Can I change or cancel ticket flight booking? More Miscellaneous What documents do I need to carry to check-in for my flight? Do I have to carry the credit/debit card that was used for payment ? What about schedule change? How many baggage I could bring into a flight ? More Additional Information Is there any special restriction applied on certain flights for pregnant women? I need to know certain medical inoculation and shots when traveling to some remotes area in Indonesia. Where can I learn about this from your website? In case of accidents involving domestic airlines I was traveling with, will I get some kind of insurances – from the airline or Gonla? More
What documents do I need to carry to check-in for my flight? Do I have to carry the credit/debit card that was used for payment ?
I need to know certain medical inoculation and shots when traveling to some remotes area in Indonesia. Where can I learn about this from your website?
In case of accidents involving domestic airlines I was traveling with, will I get some kind of insurances – from the airline or Gonla?